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Virtual College - Learning @ Your Time @ Your Place
 
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Frequently Asked Questions
General FAQ's
How can I contact my instructor?

You can e-mail the professor using course mail in WebCT or ANGEL. The Course Information page for your course also has additional contact information in case you need to call your professor.

Who can I contact if I am having trouble getting in touch with my instructor?
If you are having difficulty contacting your instructor, email virtual@mdc.edu or call the Virtual College Help Desk at 305.237.3800.
How do I find out when my assignments are due?

Most courses include a calendar that you can access through WebCT or ANGEL. If your course does not have a calendar posted, contact your professor for semester dates applicable to your course.

When and where do I take the exams?

To find out when and where to take your exams, see the Course Calendar or Syllabus.

There are testing centers located at each campus. View the schedule of available test times and locations to schedule an appointment.

MDC Virtual College students who live outside the South Florida area must locate an approved proctor to administer their tests. The proctor must be approved by the MDC Virtual College. Proctors can be faculty members of an accredited college or university, high school counselors and principals, human resources and educational training staff members, Sylvan and Kaplan Learning Center staff members, and military educational officers.

Classmates, co-workers, relatives and friends are NOT qualified proctors and may NOT proctor exams. Examinations must be administered in an educational or professional environment such as a classroom or the proctor's office. Additionally, any test proctored in a private residence will be deemed invalid.

MDC Virtual College will have final approval on proctor selection.  Once you locate a proctor or proctoring facility, you must submit the Proctor Approval Form.

What do I do if I am having problems with the course?

If you are having problems with your course, contact your instructor. Iif you continue having problems, contact the Virtual College Help Desk at 305.237.3800 or e-mail virtual@mdc.edu.

How can I get extra help with the course material?
First, contact your instructor.  Second, go online and see if your classmates can help you. Third, Miami Dade College campuses have facilitie,s such as libraries and media centers, where you can seek assistance. Additionally, many campuses have computer courtyards where you can receive tutoring in various disciplines.
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